TL9000
TL 9000 introduces a set of quality system requirements for the telecommunications industry based on ISO 9001 and incorporating performance metrics and measurements.
Background
The telecommunications industry is perhaps the most global of all industries with users demanding the highest quality “end to end” service. Recognising this, the industry identified the need for a common quality standard and established the Quality Excellence for Suppliers of Telecommunications Leadership (QuEST) forum.
The QuEST forum, representing the leading manufacturers and service providers in the industry, developed and published a set of sector specific requirements for the telecommunications industry. The resulting documents are Book 1, TL 9000 – Quality System Requirements Handbook and Book 2, TL 9000 – Quality System Metrics Handbook.
Book 1 incorporates requirements from existing quality systems including ISO 9001 with additional telecommunications sector specific requirements covering hardware, software and services aspects. Annexes to the standard deal with accreditation and registration aspects. Book 2 establishes a metrics measurement system for each of the three product categories. QuEST has also established a repository for collecting and evaluating these metric measurements. (For further information see the QuEST web site at www.questforum.org).
NSAI Accreditation
NSAI was involved in the QuEST TL 9000 pilot program and in January 2000 was one of the first registrars in the world to be accredited to issue certificates to TL 9000. The ANSI-RAB National Accreditation Program accredits NSAI for TL 9000 and also for ISO 9000, ISO 14001 and QS-9000.
Audit Approach
NSAI’s TL 9000 lead auditors are highly experienced certified quality systems auditors with wide industry experience together with specific experience in the telecommunications industry. They bring competence, thoroughness and professionalism to each audit and focus on identifying opportunities to add value for the company.
Benefits of TL 9000:
- Continuous service improvement
- Consistent cost-based measures of performance
- Cost reduction and increased competitiveness
- Worldwide standardisation of requirements
- Improved subcontractor management and performance
- Platform for further improvement initiatives
To browse our list of registered companies click here
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Contact:
Mary Madigan
Manager, Operations
Manufacturing
tel: 353 1 807 3908
fax: 353 1 807 3844
email: Mary Madigan
MM Rev. 10
Last Updated - [30 Aug 2007 @ 15:18:11]
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